Cancellation and Refund Policy
Last updated: 14 October 2026
We understand that moving plans can change. This policy explains how cancellations, rescheduling and refunds work for bookings with Reliable Packers and Movers.
1. Cancellation by the customer
Please inform us of a cancellation by phone and confirm it on WhatsApp or email. The time is counted from the scheduled start of packing.
| When you cancel | Refund of advance |
|---|---|
| More than 72 hours before the move | Full refund |
| Between 24 and 72 hours before the move | Refund after deducting 25 percent of the advance |
| Less than 24 hours before the move | Refund after deducting 50 percent of the advance |
| After our team or vehicle has reached your place | No refund of advance; actual labour, material and vehicle charges may apply |
2. Rescheduling
- You can reschedule free of charge once, if you inform us at least 48 hours before the move and the new date is within 30 days.
- Later changes depend on vehicle and team availability. A rescheduling charge may apply if a vehicle was already arranged for your date.
- If prices change because of a new date in a peak season (such as month end or Diwali), we will tell you before confirming the new date.
3. Cancellation by us
If we have to cancel because of reasons within our control, you get a full refund of the advance. If the move cannot happen because of events beyond our control (such as heavy rain, floods, strikes or government orders), we will offer a new date first, or a full refund if you prefer.
4. Partly completed services
If a move is stopped after packing has started, charges for the work already done (packing material used, labour and vehicle) will be deducted and the balance, if any, refunded.
5. Storage
Storage charges paid in advance are refundable for full unused months if you give 7 days notice before taking your goods back.
6. How refunds are paid
- Refunds are paid to the same account or UPI ID used for payment, or by bank transfer to the customer.
- Approved refunds are processed within 7 working days. Your bank may take a few more days to show the amount.
- Insurance premiums already paid to an insurance company are refunded only as per the insurer's rules.
7. Contact
To cancel, reschedule or ask about a refund, call +91 70431 26001, WhatsApp us, or email [email protected] with your booking details.